Connect360°
A proposed unified customer conversation workspace.
Connect360° is a proposed a proposed unified customer conversation workspace solution. Its scope can be shaped around your processes, users and reporting needs during discovery.
Make the process easier to see and manage.
Teams managing omnichannel crm and ai often work across disconnected records, approvals and reports. That makes everyday decisions slower and follow-up harder to trace.
Bring customer profiles and unified conversations into a clearer workflow, with role-based access and reporting defined for your organisation.
Who it is for
Customer support and sales teams.
Product stage
Planned. Capabilities and availability are confirmed during discovery.
Designed around the work that matters.
Customer profiles
Configure responsibilities, records and reporting to fit your operating process.
Unified conversations
Configure responsibilities, records and reporting to fit your operating process.
Agent collaboration
Configure responsibilities, records and reporting to fit your operating process.
Interaction history
Configure responsibilities, records and reporting to fit your operating process.
Automation design
Configure responsibilities, records and reporting to fit your operating process.
Channel integration planning
Configure responsibilities, records and reporting to fit your operating process.
AI assistance planning
Configure responsibilities, records and reporting to fit your operating process.
From first record to useful insight.
This illustration shows a possible process for Connect360°. The final workflow is agreed with your team.
Built as a maintainable business system.
The proposed architecture keeps interfaces, business rules, integrations and data responsibilities clear. Technology choices depend on scope and existing systems.
Technology
A React workspace, API services and relational records could support customer profiles and unified conversations. The stack is confirmed in discovery.
Integrations
Connections for agent collaboration can be assessed against your existing software, identity and data interfaces.
Security and deployment
Access roles, audit needs, data retention and hosting region are specified before delivery. Cloud or private deployment can be evaluated.
Pricing that reflects your scope.
There is no fixed public price for Connect360°. Modules, user volume, integration effort, hosting, support and rollout shape a proposal.
How pricing works →A clear proposal can cover
- Discovery and configuration scope
- Implementation and integration work
- Hosting and support options
- Timeline, acceptance and commercial terms
Before you request a demo
Is Connect360° available today?
The current portfolio status is planned. Contact us to confirm a demonstration, prototype or development timeline.
Can it connect to our existing systems?
Potential integrations depend on the APIs, security requirements and data ownership of those systems. We assess these during discovery.
How is pricing determined?
Pricing follows the agreed modules, users, integrations, hosting and support requirements. We provide a tailored proposal.
Request a Connect360° demo.
Tell us about your organisation and what you need to see. We will confirm what can be demonstrated for this product stage.
You may also schedule a consultation.